FAQ

Here you'll find answers to the most frequently asked questions. And to answer the most common question right away: Derk is unfortunately already taken and won't open or read any more love letters. Although, wait, no one has actually ever asked that...

Order

What payment methods do you offer?
Do you have a discount code I can use?
Can I redeem my discount code later?
I'd like to place a bulk order. Do you offer any discounts for this?
Can I also buy your products locally in my city?

Shipment

How long does shipping take?
How much are the shipping costs?
Which countries do you ship to?
How much does it cost to return items?
Can you send my package without an invoice?
Can I change my address after completing the order process?
My order didn't arrive. What can I do?
Can I pick up my order from you in Nordhorn?
How can I cancel my order?
I would like to complain about my order. What should I do?
Can you inform me when a sold-out product is available again?

Products

Where are your products manufactured?
Where do you get your seeds from?
Do you also offer vouchers?
When can I throw out your flower marbles and seed bombs?
How long do your seed bombs last?
How many seed bombs or flower marbles do I need for 1 m2 of soil?
My seed bombs or flower marbles aren't growing. What am I doing wrong?
Do seed bombs also grow on grass?
Do seed bombs work indoors?
What color are your flower marbles?
I have a nice photo of your products in use. Can I send it to you?

How can I stay up to date?

On which channels can I follow you if I want to hear news from you?
Where can I sign up for your newsletter?
Is there a discount for subscribing to the newsletter?
I signed up for your newsletter, but I'm not receiving any emails. What's going on?
Do you have a WhatsApp channel?
Are you also on Facebook and Instagram?

B2B

I have a store and would like to sell your products. How do I proceed?
Do you also produce promotional materials?